Shared Mobility Playbook

Two Ways to Experience Your Comprehensive Guide to Shared Mobility

Develop an empowered team that delivers the best experience for all your members from day one. Powered by the best practices and processes for high-performing shared-mobility organisations around the world, this Playbook will fuel you to move forward.

Your operations, marketing and fleet team will understand what tasks they need to complete and the playbook will equip them with the tools they need to make it happen. We’ve covered the 10 key topics shared across all shared mobility operations to offer you best practices and lessons learned. It includes the methods, messages and metrics consistent with the most successful organisations.

Your Shared Mobility Playbook Includes:

  • Checklists
  • Process Flow Diagrams
  • Org Charts
  • Tasklist
  • Key Success Metrics by Department
Ensure your team is providing a great member experience that will drive you forward.

Now offering two ways to learn our Playbook:



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We are the only end-to-end agency for shared mobility projects. We provide strategy, service and product design as well as project implementation and launch support.