This week’s Covid-19 Taskforce micro webinar is hosted by Covid-19 Taskforce member, David Holzer, a senior leader in new mobility and former Regional Director at Share Now. He speaks with David Wharf, Senior Manager of Customer Operations at Evo Car Share. Dave is a proven leader with over 11 years of experience in management, sales and building successful teams with a commitment to providing amazing customer experiences. The second interview partner is Josh Moskowitz, Chief Operating Officer at Shift Transit, a leading urban mobility operations company with clients in multiple verticals, including bikeshare, carshare, scooter share, and vans.
They discuss some of the shared mobility strategies and best practices they are implementing to combat Covid-19, what struggles and issues they have faced to date and their relationships with cities during this pandemic so far.
You can directly ask the taskforce anything related to Covid-19 and seek advice on managing your own operation by sending an email to firstname.lastname@example.org
Covid-19 Shared Mobility Strategies with David Holzer, Josh Moskowitz and Dave Wharf
In this MICRO WEBINAR:
- Dave and Josh highlight the major changes they’ve had to make in their shared mobility operations, including internal and external changes to make sure their users and employees remaine safe throughout this pandemic. Some of them include increasing cleaning staff, staggering schedules and encouraging carshare users to only use vehicles for essential trips.
- Operationally, ensuring the health of the vehicles and assets as well as making sure enough personal protection equipment is available for their staff have been the biggest and most difficult issues faced by both companies. The use of technology in bike share operations has allowed people to keep contact limited. De-fogging, cleaning the vehicle inside and outside, which is similar to a fumigation process for cars using chlorine dioxide has been very effective and should be considered by all shared mobility providers.
- Cities have been strong partners with bike sharing services during this pandemic so far. Bike sharing has been declared as an essential service in some cities which has allowed people to keep social distancing measures in place when travelling. Moving forward, micromobility could very well be the future of mobility in cities due to the lack of trust in public transit. The city of Vancouver and UBC have both worked with Evo in order to help decrease the usual carshare parking costs.
- One major worry is that many people may go back to private car ownership, which is something we collectively have to fight against. Member and user education has been key in rolling out new Covid-19 strategies and encouraging best practices. This also helps with that questions users are asking most frequently now: is it sustainable? Will I be healthy?
If you have a direct question for the taskforce related to Covid-19 or wish to seek advice on managing your own operation, send an email with your question to email@example.com