How we Helped Launch Evo Car Share, by BCAA

evo car share
Categories

You may have heard of Evo Car Share, British Columbia’s free-floating carsharing service, but perhaps you didn’t know that movmi helped in its launch, headed by BCAA, and we are proud of what Evo has become today. Now with its fleet of Toyota Prius Hybrids, Evo provides a carsharing solution with affordable travel and a lighter environmental footprint.

Background of Evo

The British Columbian Automobile Association realised that it remains underpenetrated among the Millennial cohort with only 15% of BCAA Members. Early in 2014, they decided to offer a BCAA car sharing service to Millennials as a relevant gateway and entry point into the BCAA brand.

The goal was to launch a free-floating carsharing service with a four-door hybrid vehicle fleet with seating capacity for 5 adults that also reflected the outdoor and multi-modal BC lifestyle through the addition of bike and ski racks; the simplest, technology enabled, user experience; and the lowest rates in-market within 9 months.

Our Work with Evo

Consistent customer service and fleet operations are the foundation for a great user experience: they keep members on the road. We created a strategy for both departments and implemented them to ensure that Evo carshare offers the best carshare fleet and service in Vancouver. 

We did this through:

  • Implementing an internal pilot project to test and validate the entire user experience
  • Creating a seamless infleeting chain that was supported by quality gates at each stage
  • Building an internal call center to ensure consistent customer service
  • Hiring dedicated teams and external service providers (fleet) and train them on key processes
  • Producing a complete library of all fleet and customer service processes collaborating with a variety of different internal stakeholders

In the words of Shan Parmar, Director carsharing:

“Sandra was a key part of the team that launched Evo Car Share. She is a great project manager that helped the team drive towards launch in under nine months. Sandra is a strategic thinker with a sharp mind and a drive to execute regardless of the obstacle. She takes a holistic approach to complex problems and is able to devise creative and pragmatic solutions.”

EVO car share Progress

Evo has since grown from their initial 250 vehicles to 1000 by December, 2016 and they continuously add parking in strategic locations, such as BCIT Burnaby Campus, English Bay at Pendrell and Denman, and near Victory Square at Cambie and Pender.

Are you interested in learning more about working with us to launch your carsharing concept? Contact us here to find out more. 


Related Reading

livable cities

CityAge Canada Highlights: Transforming Our Cities For The Future

Last month CityAge Canada invited the Candian creators, investors, builders and policy-shapers who are reimagining how we build, live and work within our cities to speak at their digital event. This panel of experts for ‘Transforming Our Cities For The Future’ including movmi’s very own, Venkatesh Gopal.

Read More »
future of transportation

Highlights from VEF’s Future of Transportation & movmi’s Mingler, 2022

Last month’s Vancouver Entrepreneur Forum (VEF) event brought together innovators and experts from a mix of industries for a discussion on the Future of Transportation. movmi was delighted to partner up with VEF for this event to bring back our in-person ‘Mobility Minglers.’ A big thank you to everyone in our network who attended the event – we were so happy to connect with you IRL!

Read More »

Multimodal Mondays: Inequalities & Challenges within our Public Transportation Systems

As National Indigenous History Month comes to a close, we wanted to use this month’s Multimodal Monday’s episode to introduce you to Canon Cook, who has worked closely with movmi on our Shared Mobility City Index (SMCI) and has an on-the-ground experience working in the transportation industry. We interviewed Canon to find out her thoughts on the inequalities and challenges cities and rural communities across North America have with their public transportation systems.

Read More »

E-Learning Course “Shared Mobility 101”  AVAILABLE NOW!