Rethinking Bike-Sharing Performance
Key Levers for Superior Operations and Customer Excellence
What makes a bike-sharing service truly perform?
The pandemic sent many mobility operators reeling, yet one subsector found its time to shine: bike-sharing. Fueled by ever-growing demand for cost-effective mobility, the sector grew its global revenue by a third in 2020, while all other mobility services suffered setbacks.
More than ever, bike-sharing service providers and cities must work together to build strong public-private partnerships. In this Viewpoint, we explore the key components for operational excellence, how these components impact customers, and three ways operators can improve performance and reduce costs.
What's Inside?
This whitepaper covers:
- Key components for operational excellence in bike-sharing and how they impact customers
- Three proven strategies for operators to improve performance, SLAs, and reduce costs
- How to structure public-private partnerships for long-term success
- A framework for evaluating and improving service levels in your city