Rethinking Bike-Sharing Performance


Key levers for superior operations and customer excellence 

The pandemic sent many mobility operators reeling, yet one subsector found its time to shine: bike-sharing. Fueled by ever-growing demand for cost-effective mobility, the sector grew its global revenue by a third in 2020, while all other mobility services suffered setbacks, according to Statista. More than ever, bike-sharing service providers and cities must facilitate their relationships and service-level agreements (SLAs) to build the perfect public-private partnership. In this Viewpoint, we explore key components for operational excellence in bike-sharing services, how these components impact customers, and three ways bike-sharing operators can improve performance/SLAs and reduce costs. 

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